Tap your profile picture in the top left. Tap Purchase History. Tap on the content you want to request a refund for, then tap Request Refund. Follow the on-screen instructions to request your refund. Even if you don't qualify for an automated refund under this policy, you may be able to receive a refund by contacting Oculus Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed. Receiving Your Refund.
Once you request a refund, we'll review your request and email you back with an update. You won't be able to use the content while we review your request. To check the status of your request, visit your Purchase History. It typically takes us no more than 5 days to review, verify and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we'll credit you through your original payment method s.
If you still haven't received the money after business days, we recommend contacting your payment provider for help receiving your refund. Getting Started with Gear VR.
Gear VR compatible phones. You can use the following Samsung phones running Android Lollipop 5. USB Type-C :. Galaxy S9. Galaxy S8. Galaxy Note 8. Galaxy Note FE. Galaxy A8. Galaxy S7. Galaxy S7 edge. Galaxy Note 5. Galaxy S6. Galaxy S6 edge. Setting up your Gear VR. To use your Gear VR, you need to install the Oculus app.
To install it, follow the instructions below. To set up your Samsung Gear VR:. Connect your headset straps:. Insert the ends of the wider strap through the loops on the Gear VR headset and fasten the Velcro tabs. Connect the hook on the end of the top strap under the metal bar at the top of the headset and snap it in place. Slide the bottom end of the top strap through the loop into the wider strap and fasten the Velcro tab.
Connect your phone:. After you've connected your headset straps, connect your phone to your Gear VR headset. Connect your phone to your Gear VR headset and then put it on. Once you hear the voice instructions, remove your phone from the Gear VR headset. Follow the on-screen instructions to download the Oculus app to your phone. Open the Oculus app and follow the on-screen instructions to create an account. Reconnect your phone to your Gear VR headset and then put it on.
Using a Samsung Gear VR controller. Go to your phone's settings to turn on Bluetooth and then open the Oculus app.
Tap More and then tap Controllers. Insert 2 AAA batteries into the controller and then press and hold the home button. While your phone is looking for your controller, the LED light at the bottom will cycle through red, green and blue colors.
Tap Pair once your controller is found. Tap Next and then follow the on-screen instructions to calibrate your controller. Using your controller. The buttons on your controller do the following:. Back button : Press to go back or press and hold to open the Universal Menu. Home button : Press to go back to Oculus Home or press and hold to reset your controller orientation. Volume buttons : Press to turn the volume up or down.
Note : Not all games fully support the Gear VR controller. To check if the controller is supported, look for a Supported icon next to the game. Using an unlocked phone with Gear VR. To make sure you can download required software updates, your Samsung Android phone needs to be connected to a mobile carrier for it to work with your Samsung Gear VR.
Wearing glasses while using Samsung Gear VR. Standing or walking while using Gear VR. Instead, we recommend sitting in a rotating desk chair. Using the Universal menu with your Gear VR. To open the Universal Menu :. Press and hold the back button on the side of your headset to open the Universal Menu.
Once you open the Universal Menu, you can view and adjust the following things:. Wi-Fi : Turn Wi-Fi on or off. Bluetooth : Turn Bluetooth on or off. Passthrough Camera : See "through" the headset and into your environment by using the camera on the back of your phone. Reorient : Realign the display to your line of sight. Volume : Adjust the volume on your mobile device. Brightness : Adjust the brightness of your display. New Videos : Watch new featured videos.
Entertainment : Watch videos about movies, TV shows, apps and more. Horror : Watch scary videos. Thrills : Watch adventurous and exciting videos. If you have one installed, try uninstalling it before attempting VR again. One of the easiest ways to figure out if a new app is causing the problem is to boot your Android into Safe Mode.
This sounds like a strange requirement, but some users have had this problem in the past. Otherwise, following the instruction in the picture above will make sure any updates go through just fine. One variant of this problem happens when the home screen just refuses to go away and blocks the entire view. The easiest way to deal with this is to launch the Oculus app before putting your Android into the Gear VR, this effectively bypasses the home screen entirely.
You can get it here:. Ever since Facebook acquired Oculus, some updates are tied to Facebook services, which means you need to have Facebook updates or packages enabled. Network errors are often a terrifying thing to troubleshoot. There are hundreds of possible combinations that are at work to cause the problem, and narrowing it down to one takes more time than anyone will want to spend.
Starting from the top, try:. If your Android is supported and as bare as the day it came out of the box, then the problem has to lie with your VR headset. For either of these issues, try waiting at least twenty-four hours before attempting any additional fixes. Number one is to double check if the app has VR support. The second thing you need to do is uninstall and then reinstall the app.
Just like with network errors, there are a large number of reasons why Wi-Fi problems happen after using the Gear VR. Here are a few short steps to try before I get into anything big:. Do you have any other devices that connect to this Wi-Fi source successfully? Wi-Fi issues plague many services and devices, and most of the time all you can do is just pull the plug and hope it works again once you turn it back on. See also: The best drawing apps for Android. Plex is one of the most powerful home server solutions for media streaming.
The company is quite good at keeping up with newer tech and that includes VR. You set up the home server, set up the app, and you can watch your locally stored movies and TV shows directly from your Gear VR. In true VR fashion, you also get support for degree and degree media. Plex also promises even more features in future updates.
Samsung Internet makes sense for a list like this. Samsung probably knows how to develop a browser for its own Gear VR platform. It competes very favorably with the Oculus Browser and its arguably the most competent of the few browsers on the Oculus Store.
It supports degree and degree video, the Gear VR controller, and your usual 2D content as well. See also: The best Android browsers for surfing whatever website you want.
This lets you use almost any app on your phone in the VR space. For instance, you can play Angry Birds, use Google Chrome, check your email, or whatever else you want to do.
Of course, the experience is somewhat limited by 2D apps not having great VR controls. The UI is basically a nice nature scene with a window for your app or game. You can play games in this space, but we recommend only the simplest games because the controls will be much harder otherwise. Wander is a delightful app with both relaxation and educational value. You basically use the power of Google Street Map to explore the entire planet.
You can take a virtual walk up or down the street and even explore some parts of the ocean. The app features Wikipedia integration in case you want to read up on a particular landmark, a voice search function for finding landmarks quickly, and even a historical view mode that we found neat.
You can find some highly quality VR content here. The app functions primarily as a video streaming service. However, this is one of our favorite apps to whip out when guests are over to show them what VR is really like. Did you mean:. Oculus app updates on gear VR stuck on download pending. Flintdog Level 2. I get update notifications for the Oculus VR app for the browser, runtime and others. Everytime I click on them all they say is "update pending".
I have checked and I have all permissions available. Any help would be great!
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